Orders placed on Monday - Friday by 12 p.m. will be posted out the same day, otherwise your order will ship out on the following business day.
Orders placed on Saturday or Sunday will be sent out on the following Monday (or the next business day in case of national holidays), and any orders placed on national holidays will not ship out until the following business day.
If an order is needed urgently, please choose the Royal Mail Special Delivery option to guarantee delivery by 1 p.m. the next day (provided the order is placed before 12 p.m. Monday - Thursday).
A note on our packaging:
No plastic wrapping (unless recycled) is used in packaging your order. We ship in reused materials so don't be surprised by the outer packaging!
Please choose the Worldwide delivery option when placing your order.
The customer is responsible for all shipping, duties, taxes and customs charges.
If you're unsure about anything, please contact us at firstname.lastname@example.org before purchasing!
We hope you love the products you've ordered! If you are not 100% satisfied with your purchase, you can return unopened items in a new and unused condition within 30 days of purchase for a refund.
We will not accept any returns that are opened and not in the original packaging.
Please contact us within 7 days of receipt of your order to initiate a return.
Please note any costs associated with shipping the return are the responsibility of the customer and original shipping fees will not be refunded.
Once we receive your returned order, your refund will be credited to the original method of payment within approximately 1 - 3 business days.
Important: we cannot offer refunds on personalised products.